Professional Legal Intake: Every Call is a Case
In the legal field, your "front desk" is your brand. We provide the professional, empathetic, and discreet intake your firm needs to convert inquiries into clients while protecting your practice's reputation.
Your Intake, Our Expertise: Our legal intake specialists are trained in case screening, conflict checking, and sensitive communication to ensure every call is handled with the professionalism your practice demands.
★ Award-Winning Excellence ★
AnswerOne: 40+ Years of Proven Reliability
ATSI Award
17 YRS
Excellence
CAM-X Award
15 YRS
Top Tier
Case Screening That Protects Your Practice
Not every call is a fit for your firm. Our agents are trained to qualify leads based on your specific criteria—practice areas, fee structures, case complexity, and geography—before a call ever reaches your attorney.
Case Screening
We follow your specific criteria to vet and qualify potential new clients, saving your team time.
Conflict Checks
Verify parties against your database to prevent ethical conflicts and malpractice exposure early.
Empathy-First Communication
Trained to handle sensitive personal injury, family law, and estate planning inquiries with care.
Why Your Firm Needs Professional Intake
A potential client calling at their most vulnerable moment deserves professionalism. A missed call or poor intake experience sends them—and their case—to your competitor. Our agents are trained in legal terminology, sensitive communication, and the unique needs of family law, personal injury, real estate, and corporate practices.
| Legal Intake | AI / Voicemail | AnswerOne Legal Intake |
|---|---|---|
| Qualification Accuracy | Misses case criteria. Sends unqualified leads. | Screens based on your practice areas and fee structure. |
| Conflict Management | Zero capability to check opposing parties. | Verifies against your database to catch conflicts before intake. |
| Client Experience | Automated systems frustrate potential clients. | Professional, empathetic communication builds trust immediately. |
| Intake Quality | Missing details, poorly documented. | Complete intake forms and detailed case summaries. |
Legal Practice Resources
Human vs. AI for Law Firms
Why automated systems can't handle the complexity, sensitivity, and nuance of legal inquiries.
The Cost of Missed Calls
Calculate lost revenue and missed cases from calls that went to voicemail.
Frequently Asked Questions about Legal Intake
How do you ensure you don't have a conflict of interest on a call? Our legal intake specialists are trained to perform initial conflict checks by gathering the names of all parties involved before discussing case details, allowing your firm to maintain strict ethical standards.
Do you provide 24/7 intake for personal injury or criminal defense? Yes. We provide 24/7/365 live intake. For high-stakes fields like PI or Criminal Law, we ensure a professional human answers every call to capture the lead before they contact a competitor.
Can your agents qualify leads based on our firm's specific criteria? Absolutely. We follow your custom-built intake scripts to screen callers. If a lead meets your criteria (e.g., date of injury, location), we can patch the call to you immediately or schedule a consultation.
Why Trust AnswerOne?
Your clients are calling at their most vulnerable moments. They deserve a firm that has rigorous quality controls, professional oversight, and operational excellence. AnswerOne maintains the highest standards through comprehensive quality assurance and continuous agent monitoring.
See Our Quality Standards
Learn about our 360-degree quality assurance process, live monitoring, and award-winning agent certification programs.
Protect Your Practice. Win More Cases.
Every call is an opportunity. With AnswerOne handling your intake, you get qualified leads pre-screened, ethically vetted, and ready for your attorney—while your firm's reputation stays pristine.