Skip to main content

Irreplaceable Human Intelligence

Explore the capabilities that turn a standard answering service into a strategic growth partner for your business.

πŸ‘€

24/7 Live Receptionist

Your Business is Always Open

Don't let your marketing dollars go to waste on a voicemail. Our human agents provide a professional first impression around the clock, ensuring you never miss a midnight lead or an early morning emergency.

βœ“100% human-powered
βœ“Bilingual support available
βœ“Zero-latency call pick-up
πŸ“ž

Urgent Call Patching

Instant Connection to Your VIPs

We filter out the noise so you can focus on the work. Our agents identify high-priority callers and patch them directly to your mobile phone, briefing you on the situation before you ever say 'Hello.'

βœ“Eliminate phone tag
βœ“Discreet screening of solicitors
βœ“Warm hand-offs for every call
πŸ“…

On-Call Scheduling

A Full Calendar Without the Admin

We bridge the gap between 'Interested' and 'Booked.' Our agents integrate with your existing scheduling software to secure appointments in real-time while the caller is still on the line.

βœ“Direct EHR/CRM integration
βœ“Live calendar synchronization
βœ“Immediate booking confirmations
πŸ”’

HIPAA Compliant Messaging

Secure Communication You Can Trust

For medical practices, security is non-negotiable. We ensure every message containing Protected Health Information (PHI) is delivered through secure, encrypted channels that meet 2026 HIPAA standards.

βœ“BAA agreement coverage
βœ“End-to-end encryption
βœ“Full audit trails for every message
πŸ“¨

Message Delivery

Your Messages, Your Way

AnswerOne connects high-priority calls in real-time, prepping you first. We deliver messages via call, text, or email immediately, at intervals, or using a customized combo approach to fit your needs.

βœ“Multi-channel delivery
βœ“Scheduled message batching
βœ“Real-time priority alerts
🎯

Call Screening & Routing

Smart Filtering for Your Priorities

With our intelligent screening system, high-priority clients are routed directly to you while we handle routine inquiries with professionalism. Customize protocols for each caller type.

βœ“Industry-specific protocols
βœ“Custom call routing rules
βœ“Instant caller tagging
πŸš—

Dispatch Management

Your Field Team, Perfectly Coordinated

Our state-of-the-art dashboard keeps track of all your field employees. We deliver specific tasks to assigned staff and dispatch messages, ensuring you always know where your team is.

βœ“Real-time GPS tracking
βœ“Task assignment workflow
βœ“Completion confirmation
βœ…

Appointment Booking

Turn Calls Into Confirmed Bookings

Our agents don't just take appointmentsβ€”they close the sale. With direct integrations to your scheduling system, we confirm availability and secure the booking before the call ends.

βœ“Zero double-bookings
βœ“Automated confirmations
βœ“Real-time availability sync
🚨

Emergency Protocol Management

Ready When Seconds Count

For on-call teams and emergency services, we manage complex escalation protocols with precision. Your team gets instant notifications through their preferred channels.

βœ“Customized escalation rules
βœ“Multi-channel alerts
βœ“Documented response times

Ready to Transform Your Business Communication?

Let's discuss which capabilities matter most for your industry and goals.

What's a Missed Call Really Costing You?

Use our calculator to discover how much revenue you're losing every year to voicemail, busy signals, and unanswered calls.

Try the Calculator β†’

Average Annual Loss

$150K+

for businesses missing just 10 calls/week

In business since 1967, AnswerOne is the most experienced answering service in the New York area.

We do more than answer the phones, "we make you and your company look good."

AnswerOne logo

7014 13th Avenue, Brooklyn NY 11228

+1 (718) 748-8888 phone

AnswerOneβ„’ is a registered trademark of AnswerOne Inc.

Β© Copyright 2026. AnswerOne Inc.
All rights reserved.