Healthcare Resources

Expert guides, articles, and resources to help healthcare professionals improve their customer communication and phone answering practices.

Article•8 min read

HIPAA-Compliant Phone Answering: A Complete Guide for Medical Practices

Learn how to ensure your medical practice's phone answering service meets HIPAA compliance standards. Essential guidelines for protecting patient information.

January 15, 2025

Article•6 min read

Managing After-Hours Medical Calls: Best Practices for Patient Care

Discover proven strategies for handling after-hours patient calls professionally while maintaining work-life balance for your medical staff.

January 10, 2025

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