FEATURES
At AnswerOne, we know that exceptional customer service is key to your business's success. That's why we've designed our telephone answering services to be flexible, efficient, and tailored to meet your unique needs.
From 24/7 live receptionist support to advanced call management, our features are designed to keep your business running smoothly and your customers happy.
Explore our top nine features below to see how AnswerOne can transform your business communication:
Personal Receptionist
With AnswerOne, get 24/7 access to trained receptionists who prioritize your calls. Their friendly voice, product knowledge, and caring attitude will impress your callers and enhance your company's image.
Answering the Call
Our integrated dashboard customizes how we handle your calls. Our friendly receptionists answer with your personal greeting, share info about your company, and ensure your callers feel special and well-served.
Emergency Response
Your clients can connect with a live receptionist 24/7. With 40+ years of experience, we handle medical and urgent calls with care. Our staff stay calm, follow set protocols, and provide the info you need quickly.
Deliver the Messages
AnswerOne connects high-priority calls in real-time, prepping you first. We deliver messages via call, text, or email immediately, at intervals, or using a customized combo approach to fit your needs.
Connecting the Caller
With our call patching, connect to important calls instantly. For high-priority clients or emergencies, our receptionists will connect you directly and discreetly, ensuring you never miss a critical call.
Manage OnCall Schedules
On-call schedules are managed efficiently. Our team provide answers in under 10 seconds, using our On-Call Module. We update schedules as needed and store them for future reference.
Dispatch Service
Our state-of-the-art dashboard keeps track of all your field employees. We deliver specific tasks to assigned staff and dispatch messages, ensuring you always know where your team is.
Caller Screening
AnswerOne customizes call handling just for you with digital pop-ups for instructions. We adapt protocols for each person and can tag high-priority calls and connect them directly to your phone.
Employee Hotline
Prevent 2am surprises with AnswerOne's Employee Hotline. Employees can call your dedicated number to report emergencies or absences, letting managers adjust schedules promptly.
