HIPAA-Compliant Medical Answering Services
In healthcare, a missed call isn't just a lost lead—it's a patient in need. We provide a 100% human-powered extension of your clinic that prioritizes patient safety, clinical nuance, and total HIPAA compliance.
2026 HIPAA Standards: Our agents are fully HIPAA-certified and we provide a comprehensive Business Associate Agreement (BAA) to ensure your practice is protected.
★ Award-Winning Excellence ★
AnswerOne: 40+ Years of Proven Reliability
ATSI Award
17 YRS
Excellence
CAM-X Award
15 YRS
Top Tier
Clinical Intelligence That AI Can't Match
While bots look for keywords, our agents listen for intent. We understand the difference between a routine prescription refill and a patient in respiratory distress.
Triage Accuracy
Immediate escalation for urgent clinical needs based on your specific protocols.
Live EHR Scheduling
We book directly into Athena, Epic, and other systems to reduce your staff's admin load.
Secure Messaging
Encrypted delivery of PHI via secure portals, never through standard SMS or unsecured channels.
Why Doctors Choose Humans Over Bots
| Patient Care | AI / Voicemail | AnswerOne Live Agents |
|---|---|---|
| Emotional Intelligence | Zero. Can't calm a frantic parent or anxious patient. | High. Trained in de-escalation & empathy. |
| Clinical Triage Logic | Rigid scripts only. Misses critical symptoms. | Adaptive reasoning based on caller tone, symptoms, and urgency. |
| Patient Retention | 67% hang-up rate on automated systems. | 95%+ patient satisfaction and retention. |
| Liability Risk | Missed emergency calls create malpractice exposure. | Full documentation and escalation protocols. |
Healthcare Resources & Guides
Human vs. AI in Healthcare
Why patient safety depends on human judgment, not automated scripts.
The Cost of Missed Patient Calls
Calculate how much revenue and patient trust your practice loses to voicemail.
Frequently Asked Questions about Medical Answering
Is AnswerOne fully HIPAA compliant? Yes. AnswerOne is a 100% HIPAA-compliant medical answering service. We provide a signed Business Associate Agreement (BAA) and utilize encrypted messaging platforms to ensure all Protected Health Information (PHI) is handled according to federal standards.
How do your agents handle after-hours medical emergencies? Our agents follow your clinic's specific triage protocols. We distinguish between routine inquiries and urgent clinical needs, performing immediate "warm patches" to your on-call physician for emergencies.
Can you schedule appointments directly into our EHR? While we do not use third-party integrations, our agents can be trained to log into your secure web-based portal to schedule, cancel, or move appointments in real-time while the patient is on the line.
Why Trust AnswerOne?
Your patients deserve to know they're reaching a trusted, vetted extension of your clinic. AnswerOne has been serving healthcare practices for over 40 years with HIPAA-certified agents, comprehensive quality assurance protocols, and a commitment to clinical accuracy.
See Our Quality Standards
Learn about our 360-degree quality assurance process, live monitoring, and award-winning agent certification programs.
The AnswerOne Difference
We don't just answer calls. We extend your clinical team with trained agents who understand patient psychology, medical terminology, and the stakes involved in healthcare communication. Every interaction is logged, encrypted, and traceable for compliance—giving you the confidence that your patients are in capable hands.